Is there a contract?
Every project starts with a short written agreement covering scope, price, billing, ownership and cancellation. You will see it, and can ask questions about it, before you pay anything.
Who owns the website?
You own your content, your brand and your customer data. Tovriqa owns its templates and tools. While the monthly service is active you can use the site. If you cancel, you can take a copy of your site’s files and your inquiry records.
Who owns my domain?
Your domain is registered in your name, and you pay the registrar directly. If you don’t have one, we help you register it in your name.
How does billing work?
The setup fee is invoiced before work starts. The monthly fee is billed in advance. The payment method and invoice details are set out in your agreement.
How do I cancel the monthly service?
The monthly service is month to month. You can cancel with notice before your next billing date, and the exact notice is written in your agreement.
What happens after I cancel?
Before the service ends, we hand over a copy of your site’s files and your inquiry records so you can host the site elsewhere. After the handover period, we take the site off our hosting.
Can I export my data?
Yes. Inquiry records we hold for your site can be exported as a spreadsheet on request, and you keep full ownership of that data.
What third-party costs are there?
Some tools have their own fees: a domain name, a scheduling service, SMS credits or a CRM subscription. We tell you the cost before anything is set up, and you pay the provider directly.
Is the price in dollars or pounds?
Prices are in euro, and we bill in euro. Your bank or card converts the amount at its own rate. Any applicable taxes, such as VAT or sales tax, are shown on your written quote.
Do you promise a number of inquiries?
No. A website cannot guarantee inquiries, bookings or revenue. What we promise is a professional, reliable website and a form that works, with honest reporting if something goes wrong.